Privacy Policy
Last Updated: 14-03-2025
This Privacy Policy explains how Coolsculpting London ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Data
When you interact with our Website, we may collect personal data such as your name, email address, and phone number when you voluntarily submit an enquiry or booking form.
1.2 Automatically Collected Data
We may also automatically collect certain information about your device and browsing activities, including:
- IP address, browser type, and operating system;
- Pages you visit on our Website and the dates/times of your visits.
This data is used to improve our services, analyze trends, administer the site, and gather demographic information.
2. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.
- Strictly Necessary Cookies: Essential for the basic functionality of the Website.
- Advertising Cookies: To deliver relevant ads via Google Ads and other partners.
2.2 Google Ads
We use Google Ads to manage and measure advertising campaigns. Google Ads may use cookies and similar technologies to serve ads based on your prior visits to our Website.
2.3 Offer Timer Cookie
On your first visit, we activate a timer that tracks the expiration of a special offer. This timer is stored as a cookie on your device.
3. Consent and Data Processing
3.1 Consent for Cookies
We require your consent for the use of non-essential cookies (e.g., analytics, advertising, and functional cookies). You can manage your preferences via our cookie banner.
3.2 Updating Your Consent
If you choose not to accept cookies initially, some features (such as the YouTube video embeds or live offer timer) may not function as intended. You can update your consent at any time.
4. How We Use Your Information
We use your data to:
- Provide and improve our Website and services;
- Personalize your experience;
- Analyze site usage and trends;
- Administer marketing campaigns;
- Comply with legal obligations.
We do not sell or share your personal data with third parties for their own marketing purposes without your consent.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: You can request copies of your personal data.
- Correction: You can request correction of inaccurate data.
- Deletion: You can request deletion of your personal data.
- Objection: You can object to certain processing activities.
- Data Portability: You can request your data in a portable format.
Please contact us if you wish to exercise any of these rights.
7. Data Security
We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
8. Third-Party Links
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the clinic.